All sales made by us are subject to these standard terms & conditions, except where agreed otherwise in writing. We do endeavor to offer the best possible service so if you have a problem with a product our service, please contact us immediately so that we can try to rectify it as soon as possible.

DEFINITIONS. "Our" and "Us" refers to the seller (vendor) whose trading style appears on your order and invoice. "You" and "Your" refers to the original company, organization or individual who purchases goods and/or services directly from us. "Reseller" refers to any person or company who purchases items for resale onto a third party. "Consumer" refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for 'he' read 'he or she".

YOUR RIGHTS. You and We are protected by statutory (legal) rights, according to the laws of Great Britain and Northern Ireland and further European Legislation. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

A. PRICE: All prices quoted exclude carriage which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced/credited later. Please notify us promptly if you are not billed the correct amount and we will correct the error. In the case of credit/debit card orders, should the full amount not be charged immediately, the balance is payable by you on demand. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. If a price has risen, we will advise before proceeding with an order if you have specified a different price on your order.

B. ONLINE PRICES: Where a discount is offered for online orders, the discounted price will only be valid and charged if you actually place your order online, via our secure web site using a suitable debit/credit card, and send any order queries/progress checks online. If you prefer to handle your order by regular mail order, telephone or by other means (where offered), regular pricing will apply. Any entitlement to special offers or other discount must also be stated at the time of ordering. Discounts are not applied retrospectively so please be sure check your order.

C. PAYMENT: Our preferred method of payment is using credit/debit cards via our trusted secure online partner, Paypal. Please visit www.paypal.co.uk for their terms of payment. We can also accept payment by cheque, postal order or banker's draft. Once confirmation of payment has been received a confirmation e-mail will be sent to the customer. This represents the forming of the contract to supply goods.

D. DELIVERY & TRANSIT DAMAGE: Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging as it may be required in event of a claim. It is vital that you provide the correct address, in as much detail as possible, including a complete postcode. If the address or postcode you give is incorrect, you may be charged for the re-routing costs.

E. RETURNS: Before goods can be returned, whether for replacement or refund, in order to ensure smooth and prompt handling, we must issue a RETURNS AUTHORISATION in order that we can track it accurately. Your carriage costs/charges are not refundable and you should use a suitably packed/insured/traceable carriage method. Items should be returned within seven (7) days of authorization. Where the original purchase had the delivery charge waived ('Free Delivery'), you may be charged the delivery cost originally waived. We may charge a restocking of 10% fee for returned items and additionally for any items missing or damaged.

F. YOUR RIGHT TO CANCEL: Consumers ordering by e-mail/web/phone/post may cancel an order which is unwanted within seven (7) days of receipt only in accordance with your statutory rights. You must retain all goods complete and take reasonable care of them. In order to cancel an order, you must ensure that we receive your notice within seven days. In order to avoid any misunderstanding or unnecessary cost, you are strongly advised to check with us before canceling your order. Please also ensure that we issue a returns authorisation before you send any goods back so that we can track/handle the return promptly and efficiently.

G. GOODS SUITABILITY: It is your responsibility to ensure that the correct goods are ordered. If the incorrect goods are sent in error we will dispatch the appropriate goods (if in stock) upon receipt of the returned goods (remember to seek authorization first). If the correct goods are not in stock you will be offered an alternative design, a full refund or you may wait until the goods are in stock.

H. OUT OF STOCK GOODS: We will endeavour to reflect on the website the current status of our stock availability. However, if a product line is out of stock you will be contacted and offered an alternative design, a complete refund or you may wait until stock has arrived. It is our objective to offer a continually updated range of designs and so it may not always be possible to provide more of a current range when we reach the end of stock.

I. TELEPHONE: Please be advised that for staff training purposes as well as your and our own security, we may record telephone calls to/from us and such recordings and emails may be supplied to law enforcement or anti-fraud agencies if required.

J. DELIVERY: In most cases, unless agreed otherwise, we dispatch using our preferred carrier. Standard Delivery is normally made within 5 working days after dispatch but no absolute guarantee can be given of this or any other delivery times. "Working day" is considered to be Monday to Friday, excluding holidays or any other day on which we are closed. Deliveries may be made any time between 9am and 6pm. Our standard delivery service covers most parts of GB & N.Ireland.

K. PRIVACY: You can be assured that we treat your personal details, including email address and telephone numbers in confidence. We do not disclose such details to any third party, except in connection with expediting/processing your orders. We do not send out unsolicited emails ('spam') and your email address will not be added to any mailing lists (unless requested – for example when pre-registering for a product). We will not use details of your purchases in our marketing/publicity materials or any other promotion without your consent. These policies exclude any disclosure which we are required by law to make, crime prevention, or legal action. If you no longer wish to receive e-mail communications from us please contact us using the form in the contacts section of the website. Please enter the name and e-mail address at which you receive our communications and we will remove you from our list.

L. FORCE MAJEURE: The performance of all contracts is subject to cancellation or variation by the seller owing to any Act of God, war, strikes, lock outs, fire, flood, drought, tempest or any other cause beyond the control of the seller or owing to any inability by the seller to procure materials or articles required for the performance of the contract and the seller shall not be held responsible for any inability to deliver caused by any such contingency.

BY PLACING AN ORDER WITH US, YOU ARE BOUND BY THESE TERMS UNLESS AGREED OTHERWISE IN WRITING. ALL STATUTORY RIGHTS APPLY AS PER THE STATUTE OF THE UNITED KINGDOM AND EUROPEAN UNION WHERE APPLICABLE. YOU SHOULD KEEP A COPY OF THESE TERMS.

©2008 October – Shaft Skinz Ltd

Tax Charges: For orders made from the UK or the European Union, 17.5% VAT is added.

Returns Policy: The customer has the right to cancel within seven days of placing an order on this web site or seven days of receipt of the goods (whichever is the longer). If a customer cancels an order we will return his or her payment subject to the goods being returned in the same condition as they where purchased from us. You must comply with the Terms & Conditions of this web site.

Remittance Terms: Payment must be made prior to the goods being shipped to you by either cheque, credit card or bank transfer.

Reaching Us: If you need to reach us, please email us using the form on our Contacts page, alternatively you can call us on 07748 419 814 or write to us at: Shaft Skinz Ltd, Pearl Assurance House, 2 Donegal Square East, Belfast. BT1 5HB